Terrible experience. Wanted to buy a new iPhone. Was told I would be out of there in 15 min. 30 min later I left never having been helped- I was told that someone must have been looking for me and not found me and deleted my name from the list. I was standing in the same place the entire time. So I asked to be readded to the list. 10 min later I asked how much longer and the same person said he had not added me! What? The store was basically empty btw.
Definitely make an appointment if you aren't buying something otherwise you will be waiting. I only gave four stars because they spilled glue on my keyboard and didn't fix it.
I came into the store a couple of minutes BEFORE closing and wanted just grab and go with iMac which I already have chosen so the only thing they needed to do is just take my money and give me the box with iMac. They didn’t want to sell it to my because it was “a couple of minutes before closing. Guys come on it would take just a minute or even less. So, they just lost one customer...
Terrible customer service. Condescending snobs were not going to cover warranty work because Apple Watch had dirt in the slot where the band attaches to the watch. Not a lot of dirt just a small dot. He acted like it was covered in mud. Super rude! Actually wrote on my receipt three different lines about this dirt smudge. My husband finally demanded they cover the broken watch and after going in the back for thirty minutes they did. Avoid this location at all costs.
Went in for service on my work phone. Was asked the reason for my visit - I explained that I was having issues with Outlook. The representative didn't know what that was, and I was told it would be over an hour wait on a Thursday morning...my love for Android burns more brightly now.
Apple Ridgedale is a US Electronics Store based in Minnetonka, Minnesota. Apple Ridgedale is located at 12531 Wayzata Blvd, Minnetonka, MN 55305, USA.
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