Really like this location. Attended the private black friday event on Sunday and employees were all very friendly and helpful.
Sadly the once great "Sears" is now a joke. You cannot get anyone on the phone at this store. When you do, they tell you they have items that they do not -wasting your time. No one is accountable for wrong information or for wasting your time. Sears parts direct is even worse! The store directed me to them after wasting my time and gas on a part they swore they had was in fact not in the store after all. Then I spent 75 minutes with Sears parts direct tracking down the precise part I needed and spent $60 to have the parts mailed. a week and half later the parts arrived and they are USELESS! Again I call the store, after 5 attempts someone finally pickups up (in men's apparel) they promptly hang up on me (I was not mad at all with the person on the phone). I call back and finally get a manager. Good hands? Not really, She did not even know to apologize for the time her store wasted. She would not give me the district manager's number either but said she would refer this "up". Well I did get a call from someone claiming to be a District manager for sears named Michael who said he would handle my issue and call me back because he was driving. He never called back and it has been 24 hours and I have left 2 voicemails. -Still out $60, Still waiting for someone at sears to step up and own this issue. -SUPER FRUSTRATED!
Longest wait I have ever had to check out, girlfriend just dropped her clothes on a shelf and walked out. Advice to sears, more than one cashier per floor. People can just buy online, if we bought on amazon it would have been delivered faster.
I called the Ridgedale number, tried to get through to the appliance dept. Store - after at least 8 rings, the system just cut me off. Called again and tried to talk to someone in the sales division of the appliance department and the same thing occured. Phone rang 8+ times and then cut me off as if someone hung up.
1) You can't call the store and speak to someone. You get redirected to multiple automated systems. 2) I go alky got a hold of a real person in a call center. I wanted to get a craftsmen chain saw serviced. I was directed to the closest sears that supposively provided this service and the connected me to the same automated messaging service previously described. 3) I went to the referenced sears location only to find out the did not service chainsaws in that location. Instead I needed to drive 25 miles to another location. In summary, Sears deserves to go out of business ASAP.
Sears is a US Department Store based in Minnetonka, Minnesota. Sears is located at 12431 Wayzata Blvd, Minnetonka, MN 55305, USA.
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