They were really helpful when I came into get help with broken chain for my necklace today! Great customer service!
I have now been sitting in the store for 20 minutes even just waiting for someone to acknowledge my presence. Not a single, "hello" "we'll be right with you". I'm pretty sure it's company policy to at least acknowledge your customers even if it's busy. There are two associates and both are busy with customers but I haven't even gotten eye contact with either associate. I have had nothing but problems with Kay lately and the decline in customer service is convincing me to take my business elsewhere. I am so disappointed that I am stuck with this company for the lifetime of my ring or until I can possibly get a different ring. At least from now on I know not to come to this location in particular.
I went in this store to pick up a purchase that was paid for on line the store manager John was waiting on me.told me because my name had a - in it I couldn’t pick it up. He had to cancel the order which didn’t make any sense to me. In canceling the order that means my money would be back on my credit card in 5 to 7 business days and he don’t know what to tell me there’s nothing he can you. He had no empathy no nothing it’s my problem how am I going to deal with it basically. It’s the holidays almost last minute and I was forced to find another way to make a purchase that I already made. Instead of him calling for assistance. I would like to say it was he just don’t know any better but after the rest of my experience in that store no I would say other things was playing a part which is sad it’s 2017 and African Americans money is still not good.
I don't have a problem with the store itself. We enjoy working with Danny and he's been very helpful. However, Kay Jewelers in general, their quality control and the products they sell are extremely questionable in my opinion.
My fiancée bought my engagement ring from Kay Jewelers online last spring, 2016. I had been looking for a wedding band to go with it and happened to go into a different jewelry store where she cleaned it and checked the setting. She told me I had a missing diamond and two loose stones. So, we took it to Kay, at Ridgedale, where they said they'd need to send it in for repairs. They did honor the diamond guarantee and this would be done at no additional cost to us. I was told it would take about a month. When that month was up we heard from them letting us know that the ring wasn't fixable and would need to be replaced with a brand new ring. So, more waiting time as well. Let's talk about this, my fiancee was sold a ring that was in such bad shape that it couldn't even be repaired??!! So, finally heard that the replacement had arrived at the store but would now need to be sent in to be sized. So, 6+ weeks after bringing it in, I finally was able to get my ring back. It looked great and we were very pleased, especially with the service from Danny at the Ridgedale location. He appraised a different ring of mine and I ended up trading it in for a wedding band from them as well. That was yesterday, 4/11/17. This morning, less than 24 hours after picking up my ring, a diamond fell out of part of the setting! Somehow my coworker was able to find it so I do still have the diamond. However, what the heck??? A "brand new" replacement ring... lost a diamond within 24 hours of picking it up?
This story is to be continued. I will be calling the store when they open today to see what they can do for me now. My wedding is less than 6 weeks away. I'm afraid it's a just a poorly designed setting and they sold him the first ring originally knowing that. The one we started with couldn't even be repaired!!! Let's see what they'll do to accommodate me and my fiancée... and in time for me to have a ring for my wedding day. I'm even more nervous especially since I ALSO bought a wedding band from them.
Brit and Colin were extremely helpful and kind during a lengthy exchange process. They made me feel important, and I'm eager to return for my next purchase.
Kay Jewelers is a US Jewelry Store based in Minnetonka, Minnesota. Kay Jewelers is located at 12535 Wayzata Blvd, Minnetonka, MN 55305, USA.
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